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References

Stelfox H, Gandhi T, Orav E, Gustafson M. The relation of patient satisfaction with complaints against physicians and malpractice lawsuits. Am J Med. 2005; 118:1126-1133
Kane R, Maciejewski M, Finch M. The relationship of patient satisfaction with and clinical care outcomes. Med Care. 1997; 35:714-730
Williams B. Patient satisfaction: a valid concept?. Soc Sci Med. 1994; 38:509-516
Guidance about Compliance: Essential Standards of Quality and Safety. 2010;
Mittal M, Sandler PJ. An audit to assess patient satisfaction with the provision of orthodontic care at Chesterfield Royal Hospital. BOS Clin Effect Bull. 2009; 23:6-8
Bradford R. An audit of patient satisfaction of orthognathic surgery. BOS Clin Effect Bull. 2007; 20:3-4
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An audit to assess patient satisfaction with orthodontic treatment at john radcliffe hospital, oxford

From Volume 9, Issue 4, October 2016 | Pages 150-152

Abstract

The aim was to assess patient satisfaction with orthodontic treatment at John Radcliffe Hospital, Oxford. A questionnaire was handed out to patients undergoing orthodontic treatment. Results show great satisfaction with orthodontic treatment but the audit standard was not met in relation to facilities, the surgery environment and waiting times.

CPD/Clinical Relevance: This paper reminds clinicians of the importance of patient-centred healthcare, enabling the patient care pathway to be as satisfactory as possible.

Article

In the modern National Health Service (NHS), patients are consumers and can choose their healthcare provider. The careful shaping of healthcare to meet patients' needs and demands can lead to improved clinical outcomes and fewer complaints.1,2

Auditing patient satisfaction has become routine, with NHS management insisting on information on patients' experiences and perceptions of service3 and is now becoming mandatory under the Care Quality Commission guidance.4

The aims of this audit were to assess patient satisfaction with orthodontic treatment at the John Radcliffe Hospital, Oxford. In addition, it was to highlight areas of patient dissatisfaction and propose measures to mitigate against these.

Although a standard of 100% patient satisfaction would be the ideal, a gold standard of 90% was set, as used in previous audits on patient satisfaction with orthodontic treatment.5,6,7

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